Application Deadline: 2019-02-07\
Overview
On behalf of a client, Outstanding Solutions are looking for Reservations Clerk to fulfill reservation requests by determining the rooms available to meet customer desires. The lodge offers luxurious hotel experience to its guests and is located in Karatu with 17 cottages.
Department: Front Office
Project Location(s): Karatu
Education: College Diploma
Compensation: TSH 600,000 Gross
Responsibilities
To manage all sales enquiries and communicate all requests to the relevant departments concerned.
To respond to all sales enquiries from wholesalers, agents and direct bookers within a 12-hour period.
Ensure effective daily communication with Front Office and operational departments.
To generate new business for the property being aware of the selling services.
Answer all telephone calls in a professional manner.
Prepare Meal & Room Forecast for 3 days, update it as required and attend Morning Briefing with the Department Heads to review this Forecast.
Prepare arrival and departures reports.
Prepare purchase orders for all game drive and transfers via our POS system.
Communicate Agent Familiarization Trips and highlight the key agents to the Front Office Manager, Assistant Manager or General Manager.
Ensure deposits and payments are collected as per the Deposit and Payment policy.
Ensure reservations files are always up to date and filed in an orderly manner.
Ensure all reservations are clean, complete and no over bookings.
Ensure bookings made via online platforms are checked and payments collected as per standard.
Ensure working tools and equipment are always in good working condition and report any damage to your immediate supervisor. Requisition supplies as needed.
Ensure all booking details are entered correctly in the system, including dietary restrictions, names of all guests and any special celebrations.
Reservations Report
Prepare Expiry Reports daily and notify the agents as required.
Prepare Monthly Reports and share with Front Office Manager or as requested by the General Manager.
Prepare Activities Reports and share with the concerned departments.
Prepare Guest Notes Reports and share with the operational departments.
Other Duties
Prepare Expiry Reports daily and notify the agents as required.
Prepare Monthly Reports and share with Front Office Manager or as requested by the General Manager.
Prepare Activities Reports and share with the concerned departments.
Prepare Guest Notes Reports and share with the operational departments.
Core Competencies
To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests.
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
To contribute ideas and suggestions to enhance operational procedures in the department.
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
To contribute positively by providing both guests and fellow team-members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment.
Minimum Qualifications
Tanzanian Resident
English language proficiency
Previous experience in reservations environment
TO APPLY CLICK HERE
Job Title: Receptionist
Application Deadline: 2019-02-07
Overview
On behalf of a client, Outstanding Solutions are looking for Receptionist to perform administrative and office tasks such as answering phones and email, receiving visitors, and providing general information about their organization to the public and customers. The lodge offers luxurious hotel experience to its guests and is located in Karatu with 17 cottages.
Department: Front Office
Project Location(s): Karatu
Education: College Diploma
Compensation:TSH 600,000 Gross
Responsibilities
Greeting and briefing guests on arrival about our services and activities in a friendly and welcoming manner.
Check-in and check-out guests in our computerized front office system.
Manage guest requests and activities in a timely manner and share any special orders with the relevant departments.
Answer all telephone calls in a professional and friendly manner.
Manage reception emails in a timely manner.
Allocate guest rooms daily.
Prepare picnic lunch orders on a daily basis.
Manage safari drives, transfers and activities by ensuring that our supplier is notified and confirmed one day in advance.
Take guest morning wake-up calls and tea/coffee orders ensuring they are shared correctly and on time with the relevant departments.
Ensure room rates are correctly applied for all bookings before check-out date.
Ensure all guest folios are prepared and up-to-date each evening ready for check-out the following morning.
Ensure payment is received for all non-account customers.
Ensure cash floats balance each shift.
Ensure invoices are closed on a daily basis and revenue is forwarded to the accounts department.
Ensure enough internet access codes are printed daily for all guests in-house.
Ensure working tools and equipment are always in good working condition and report any damage to your immediate supervisor. Requisition supplies as needed.
Manage room keys (including spare) and report any missing to the Front Office Manager.
Ensure nationality of all guests are entered in our system.
Record rainfall on a daily basis.
Shop Activities
Make sales in a friendly and helpful manner through our computerized POS system and be proactive and inter-active to make a sale.
Ensure the shop and stock is kept clean and tidy at all times and all items are priced.
Re-stock items as needed from the store.
Requisition roast coffee gift bags from the Store on a daily basis to par levels.
Identify fast moving items and share with Assistant General Manager.
‘Spot Check’ items and share with Assistant General Manager if inventory levels differ.
Ensure the shop is always staffed (by yourself or reception) for security and theft reasons.
Organize and quote on shipping items with our courier company if requested.
Work closely with the ‘Artist in Residence’ and process their sales through the shop POS system.
Participate in monthly stock-takes.
Print barcodes and price items as directed by the Assistant General Manager.
Other Duties
To undertake any reasonable requests made of you by the company including flexibility in hours and responsibility.
Willing to help other departments of the property wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
Core Competencies
To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests.
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
To contribute ideas and suggestions to enhance operational procedures in the department.
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
To contribute positively by providing both guests and fellow team-members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment.
Minimum Qualifications
Tanzanian Resident
English Language Proficiency
Customer service skills
Proven work experience as a Receptionist, Front Office Representative or similar role
Professional attitude and appearance
Solid written and verbal communication skills
Multitasking and time-management skills, with the ability to prioritize tasks
Excellent organisations skills
TO APPLY CLICK HERE
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