Customer Service Representative Job at DRG Tanzania

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About us: DRG is one of the World’s leading independent distributors of content. We are proud to be a truly independent partner - as we do not own production companies and are not owned by a broadcaster, we are uniquely positioned to sell every programme we represent on its own merit and, we do not operate in a competitive environment with any of our production partners. Our commitment is simple: to be passionate about the programmes we offer; to sell strategically and effectively; to be innovative in our marketing approach; and to be clearly accountable to our clients

Title: Customer Service Representative

Description: Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!


Job Description

• As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:
• Ability to navigate through multiple computer applications with speed and accuracy.
• Ability to work with customers to resolve inquiries.
• Provide troubleshooting assistance to customers
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
• Maintain a high level of world class customer service/professionalism to a wide range of customers
• Recommend products that best suit the customer.
• Maintain a positive environment, working with co-workers and customers within a diverse culture.
• Excellent telephone manner and listening skills.
• he ability to relate to customers in a professional and courteous manner.
• he ability to work in a team environment.
• he ability to work under pressure.
• he ability to sit for long periods of time
• Excellent attention to detail and multi-tasking ability.
• Self-motivation to work under his/her own initiative.

Skills 

• Contact Centers 
• Customer Service 
• Coaching 
• Team Performance 
• Employee Benefits Design 
• Teamwork 
• Order Fulfillment 
• SIT 
• Troubleshooting 
• Telephone Manner 

Level of education 

• Secondary Education 

TO APPLY CLICK HERE Nafasi za kazi tanzania 2018