Position: Technical Consultant (Cardio Metabolic)-REQ19070256
The position requires at least 50% travel, and may average as much as 70% travel, occasionally with less than a week’s notice. Some weekend travel may be required
Responsibilities and Duties
• Establish relationship with end-user accounts in the territory. Assess training and support needs of each new and existing end-user customer. Decide on suitable training style tailored to account’s individual needs. Execute customized training.
• Assist Technical Support and the end user in troubleshooting of all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Provide assistance to accounts to ensure regulatory compliance and good POCT practice.
• Develop and maintain a strong working relationship with the distributor staff, communicating relevant account background and information.
• Manage travel within territory to control travel expenses.
• Requires a minimum of 50% travel, and may average as much as 75% travel, occasionally with less than a week’s notice.
• Identify opportunities to up sell in an account. Take necessary steps to ensure up selling occurs, e.g. product demonstration, training, and/or coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts. Assess requirements to reactivate, e.g. reselling, retraining, etc. Exercise discretion to maximize financial impact of reactivation.
• Maintain compliance by entering data into CRM and related databases when necessary.
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job.
• Attend and participate in company and professional meetings, including conference and webinar calls
• Perform other duties & projects as assigned.
Requirements
Environment / Culture:
• Entrepreneurial drive, in a matrix, changing environment
• Positive forward thinking, and a champion for navigating in unchartered territories
• Advocate of a hands-on approach without blaming others
• The ability to work in a matrix organization and influence without authority or internal staff. Strong customer service orientation
• High level of communication skills necessary to represent Abbott to accounts, describe product features and advantages
• Internal Contacts: Sales, Marketing, and Customer Service departments in order to coordinate and follow up on sales, identify leads, and resolve problems.
• External Contacts: Current and potential customers to conduct formal presentations, resolve issues/ trouble shoot and support sales and marketing.
• Self-motivation and discipline are key in this role
Basic Requirements.
• BS/BA degree in Medical Technology or comparable discipline.
• 3-5 Years Successful Track Record in technical/medical consultant role
• Strong understanding of laboratory practices
• Strong knowledge of clinic or GP market.
• Intuitive personality with CAN DO attitude
• Strong interpersonal & presentation skills.
• Self-motivation and self-directed
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