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Jobs in Tanzania 2020: New Jobs Vacancies at NOKIA Tanzania 2020
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At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
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Job Title: Passive Manager
Job Family: Services – NW Operations & Maintenance
Basic Purpose:
Job Magnitude:
Latitude:
Support both OD and team members to achieve the business objectives. . Independently determines and develops approaches to solutions. Work is reviewed upon completion for adequacy and meeting objectives. Extensive latitude for independent judgment.
Level of Impact:
Budget: Impact result; failure to achieve results or erroneous decisions or recommendations would typically result in serious NW impact and considerable expenditure of resources.
Main Responsibility and Duties:
To manage and govern SLA and KPI between Nokia and Subcons and Nokia and Airtel. To optimize technical solution for implementation & operations of critical Network Elements
– Leverage planning & operations verticals for an enhanced and effective Resource management.
– Supporting Field teams for improvement of Network performance.
– To ensure all reports and sign off are correct, submitted and signed off on time as per contract.
– Supporting subcons, Customer and ensuring all cases that need escalations, are escalated on time for resolution
– Support and manage of Active Field force team
– Understand business pains of customer & able to suggest proactively solutions benefiting customer & NSN business.
– Leading in Outage & Emergency faults in operational Network and get it resolved within SLA time
– Supporting team for competence development.
– Customer relationship with regular operational & technical / Informal meeting.
– Review & participate internal meeting for discussions related to failure reports & Technical notes
– Hardware spares dimension / management.
– Support vendors on planning the capacity management (Hardware / Software) sharing recommendation with Customer team.
– High Traffic management during festival session or special events.
– Statutory & Internal Audit of the entire network
– Implementation of global operational process & further suggestions to enhance same.
– Service Innovation.
-Mentoring and coaching of the team
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Additional duties and responsibilities KPIs
- Adherence to Network KPI’s & SLA’s
- Organize, coordinate and execute field related projects within SLA
- Customer satisfaction
- follow-up of trouble tickets, WO and CR
Reports
- Generation of network status report
- Analyze statistical reports
Essential Knowledge:
- Experience on passive infra (DG, rectifiers, ATS, air condition maintenance and services is critical)
- People management skills
- Energy management (fuel and electricity)
- Working with subcons
- Knowledge of telecommunication industry
More than 3 years’ experience in operating and managing passive infra networks
– Experience in communicating with different groups/teams.
– Ability to adapt to work in a multicultural environment
– Analytical and conceptual thinking, problem solving ability
– Collaboration skills
– Ability to lead & work in a multicultural environment
– End user / Customer service orientation
– Integrity and credibility.
– Good communication skills
– Self motivated and ability to motivate team
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Qualifications:
University Degree in Telecommunications, Electrical Engineering or Electronics science
Able to operate in performance driven organization
Knowledge of English and Kiswahili
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