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| VODACOM |
Full Time / Part Time: Full Time
carry minutes, texts and data – we carry people’s lives. And that’s a
huge responsibility. If you think for a minute about the people you rely
on…the likelihood is they rely on us.
heart of everything we do and we want to make a difference to the lives
of our customers, and the communities in which we live and work. We
support our people to give something back to the causes that mean the
most to them through helping them give time and money to the charities
they love.
environment where you can look forward to coming to work and are
empowered to be at your best. We offer flexibility in how you work that
helps you do your job in a way that suits you, opportunities to help you
grow and progress throughout your career and a choice of benefits to
suit your lifestyle.
MODE OF APPLICATION: APPLY ONLINE
Description
JOB PURPOSE
To own the M-Commerce products support and ensure effective performance of M-Commerce products and services.
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KEY ACCOUNTABILITIES
• Supporting the Customer Service and Distribution Divisions, define
and monitor the customer experience for consumer, business and
distribution users of the M-Commerce systems, including testing of
changes, training of customer facing teams, and 2nd line support for
distribution and business customers.
• Maintain business relationship with 3rd parties and ensure SLAs maintained on customer queries resolution.
• Work with Customer service team and all internal business units to
track queries out of SLA as reported on the back office dash board.
•
Supporting the Sales and Distribution Divisions, manage sales
activation process for distribution and business customers on the
M-Commerce systems.
• Supporting the Legal and Regulatory Division,
implement AML and compliance controls and monitoring, data clean up and
reconciliations.
• Perform M-Commerce product operations and
processes, including reconciliation with 3rd parties, and performing
operational reports to support finance, sales, distribution and customer
service teams.
QUALIFICATIONS & EXPERIENCE
• 5-10 years’ relevant experience in M-Commerce environment, having being exposed to all disciplines.
• Relevant post graduate diploma or degree, commercial focus preferred
• Management experience will be added advantage
• Swahili & English (fluent)
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,223 POSTS)
CORE COMPETENCIES
• Operational Management – experience with management of large teams achieving deadlines
• Partner Management – delivery of results through partners and SLA’s
• Customer focused – passionate about delivery of results to internal and external customers
• Commercially astute – solid understanding of market, competitor, & customer
• Process and Control Oriented – solid understanding of key
cross-functional processes touching MCommerce; able to play an efficient
role; able to spot optimization and risk management opportunities
•
Strong Analytical skills – able to assess reports, identify issues,
root cause, and recommend solutions, expert spread sheet skills a
distinct advantage.
• Presentation and communication skills –
superior, both written and oral. Experience in report writing an
advantage, expert word processor, Excel and PowerPoint skills a distinct
advantage
Skills
- Dynamic Prioritisation and Multi Tasking
- Business Partnering
- Ownership
- Resilience
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Commitment from Vodacom
Vodacom
is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in
which talent is truly recognized, developed and rewarded. We believe
that diversity plays an important role in the success of our business
and we are committed to creating an inclusive work environment which
respects, values, celebrates and makes the most of people’s individual
differences – we are not only multinational but multicultural too. At
Vodacom you will have access to our excellent flexible benefits
programme that you would expect from any global company.
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