Job Opportunity at CVPeople Tanzania, Wellness & Customer Service Manager

Wellness & Customer Service Manager

Dar es Salaam , Tanzania 

Job Description

Our client is looking for Wellness & Customer Service Manager, the ideal candidate will supervise day-to-day operations in the customer service medical department

Responsibilities:

• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards. 
• Define and communicate customer service standards oversee the achievement and maintenance of agreed customer service levels and standards
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Recruit, train, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment when required.
• Stay informed on the latest industry techniques and methods.
• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams.
• Keeping a record of customer interaction and details of actions taken (complains register).
• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities direct the daily operations of the customer service team.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department ensure the necessary resources and tools are available for quality customer service delivery. 
• Liaise with company management to support and implement growth strategies co-ordinate and manage customer service projects and initiatives
• Evaluate and performance manage staff &identify and address staff training and coaching needs

Academic Qualifications

• Bachelor’s degree / advance diploma from a recognized university.
• Possess thorough knowledge of Company product.
• Sound analytical, presentation, communication, and interpersonal skills
• Moderate computer literacy especially in the use of Microsoft packages
• Minimum of 5 years’ experience Customer Service or related field in large and reputable organization

​Send your Application Latter and CV to : admin@cvpeopletanzania.co.tz