Job Opportunity at Vodacom, Enterprise Support Executive

Vodacom

Dar es Salaam, Dar es Salaam, Tanzania

Role Purpose

To ensure all daily after sales post-paid services are met.

To ensure all services are done within agreed SLA.

Key Accountabilities

• Attending all issues escalated to EBU support help desk within the agreed SLA
• Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
• Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
• To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
• To support Mpesa Billers desk when required

Core Competencies, Knowledge And Experience

• Strong analytical skills
• 2+ years’ experience industry or functional experience.
• Excellent communication skills
• Strong stakeholder engagement
• Strong customer service and customer satisfaction ethos. Delivering results.
• Interpersonal skills
• Excellent communication skills
• Telecommunications experience would be advantageous.
• Technical/professional Qualifications
• Diploma in Business Administration, Economics, Marketing or its equivalent.

Skills

• Ownership
• Building Rapport
• Resilience
• Expert Advice

Expert Communication

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