Job Opportunity at SICPA, Field Service Team Leader

ROLE

• Leadership of a team of Field Service Technicians / Engineers;
• Coordination of Service activities (on-duty, maintenance);
• KPI reporting towards management;
• Develop and train teams;
• Provide the 2nd level support for Field Service Technicians / Engineers;
• Ensure the resolution of incidents within specific time constraints;
• Perform user management and routine system administration tasks;
• Manage and maintain servers and data center equipment;
• Respond to requests of other technical teams;
• Troubleshoot and resolve IT issues;
• Perform monitoring activities;
• Install, configure, optimize & maintain systems, applications and servers;
• Maintain accurate and updated documentation.

The role will also require you to:

• Identify situations requiring urgent attention and escalate as appropriate;
• Coordinate deployments with other Field Operations Technicians and other teams;
• Provide feedback and contribute to improvement initiatives;
• Work outside business hours and availability for on call support depending on business requirements.

PROFILE

• Bachelor’s Degree and technical competence in a relevant field, or equivalent combination of training, and/or experience;
• Minimum 5 years of experience maintaining and troubleshooting equipment, preferably in a factory environment;
• Ability to diagnose and analyze mechanical, electrical & application issues and analyze application server logs;
• Experience in managing and troubleshooting MS Windows and IT Network;
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues;
• Experience with Microsoft office tools (Excel / Word);
• Ability to lead a small team;
• Ability to work under pressure;
• Customer-oriented attitude;
• Good written and verbal communication skills;
• Fluent in English.

Knowledge in one or more of the following fields is considered a plus:

• Experience troubleshooting computer networks;
• Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access;
• Knowledge of basic IT support procedures and tools;
• Knowledge of basic PLC setup and programming.

JOIN US!

• Our success comes from our highly skilled and talented employees
• Respectful entrepreneurship and a long-term vision are key for success
• Our people contribute to a more secure world
• Diversity at all levels of an organization is a strength

We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating industry. Your file will be handled with upmost confidentiality and discretion.