Job Opportunity at Unilever, Supply Chain Officer

MSO planning

• Manage demand planning for Tanzania, ensuring that forecast Bias and accuracy targets are met
• Manage all planning of stocks into Tanzania from all SU’s, in and out of Africa

`Distribution

• Contribute to the development and maintenance of the Tanzania Customer Service Warehouse & Distribution strategy which are in line with ESA Supply Chain.
• Designing a distribution network that optimizes time at minimal cost
• Ensure that Distribution and Customer Service meets required Customer service levels in Tanzania

Customer Service

• To provide better customer service in respect of order processing, distribution and ensure continuous supply and distribution of Unilever products to all its customers on time and in full at a minimal distribution cost.

Working Capital

Implement prudent stock management systems and control to ensure minimal stock loss and damage by managing the Tanzania distribution 3P

Savings

Drive initiatives and innovation in customer service and distribution that aim at improving the customer service offering at the same time reduce overall distribution cost.

Job Summary

• Monitor the quality-of-service performance from the customers viewpoint and identify those customers in need of service recovery actions by conducting regular transactional surveys as needed (CCFOT and regular customer visits)
• Responsible for various reports for local consumption and regional
• Liaise with regional teams on various activities as required
• Responsible for ISO systems and Unilever and at the warehouse 3P
• Run effective supplier reviews for in country logistics suppliers
• Responsible for SHEQ in Buque, at CSO Tanzania operational areas.
• Manage demand planning for Tanzania, ensuring that forecast Bias and accuracy targets are met
• Manage all planning of stocks into Tanzania from all SU’s, in and out of Africa
• Maintain stock Policy and inventory record accuracy by ensuring timely and accurate cyle counts/end of month counts. Ensure no scan no move policy
• Formulate and Implement Tanzania Supply Chain SOP’s and ensure ops are run inline with these SOP’s
• Manage all cross-border operations into Tanzania from all SU’s
• Manage systems utilization (SAP etc)
• Train team and ensure their progressive development in SC skills
• Manage credit notes, ensuring speedy resolution and also following up on set up rules.
• Monitor Deliver costs in Tanzania both for warehousing and transportation. Drive down cost to the business while continuously improving Customer Service offering (Deliver Savings Projects).
• Drive and embed ‘Correct 1st Time’ culture in Order to Invoice cycle (Perfect order, Invoice accuracy). Contribute to overall business strategy, specifically in the area of Supply Chain and Customer development strategy.
• Implement supply chain systems to support planning and logistics activities.
• Collaborate with Customer Development to develop customer segmentations. Also working with CD to create business value and drive growth through meeting, servicing and delivering specific needs of each customer.
• Drive and deliver Customer Service Excellence performance through the implementation of order to cash and distribution strategy, work closely with Logistics providers and management of distribution facilities.
• Initiate and ensure effective execution of customer service and distribution processes, policies and organization.
• Ensure customer service and distribution processes, policies and organization integrate effectively with upstream (CD, demand planning, supply planning, category management, supply chain development) and downstream processes (financial account).
• Manage agreement, implementation, and where necessary termination of 3P Warehousing, Distribution & Logistics Contracts for Tanzania
• Key KPI’s: Customer Orders on Time, Savings, Dispatch Rate, Inventory Record Accuracy and Transport Cost per Ton

Key Requirements

• Previous experience of warehouse and transport management ideally in the FMCG or manufacturing environment 5 years and above
• Good knowledge and experience on SAP WM management over 5 years
• Bachelor’s degree
• Strong IT systems knowledge and skills including advanced Excel skills
• Knowledge and experience in inventory management
• Familiar with Tanzania Customs operations and Ug logistics network
• Good understanding of supply chain processes and their interdependencies
• Demonstrated experience in 3PL management
• Knowledge of continuous improvement program and cost cutting initiatives within the warehouse

Key Skills

• Proven work experience within Supply Chain or Logistics
• Expertise in warehouse, demand and transport management procedures and best practices
• Proven ability to implement process improvement initiatives
• Strong knowledge of Supply Chain Key Performance Indicators (KPIs)
• Hands on experience with Supply Chain management software and databases especially SAP.
• Leadership skills and ability manage teams.
• Strong decision making and problem-solving skills
• Excellent communication skills

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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