Job Opportunity at Plan International, Case Management Officer

Company: Plan International

BACKGROUND

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. Plan has over 80 years’ experience and works in more than 75 countries across the world. We strive for a just world, working together with children, young people, our supporters and partners.

Plan International has been working in Tanzania since 1991. Our work supports marginalised children and youth, especially adolescent girls, to grow up physically and mentally healthy and ready to shape their future. We create an enabling environment and empower girls to be active drivers of change in realising their rights. We prioritise working with partners, and ensuring all of our work is evidence based.

Plan International Tanzania has responded to the Burundian Emergency program in Kibondo and Kasulu since October 2015 due to Burundian refugees’ influx with special focus on Case Management, Psychosocial support activities and Education in Emergencies (EiE).

role PURPOSE

This role will be responsible for strengthening the quality of Plan International’s Child Protection in emergencies programme coordination and provision of individual case management services including alternative family-based care for un accompanied and separated children, supporting cross boarder family tracing and reunification, supporting other durable solutions such as voluntary repatriation of Burundian refugees among others. She/he will be responsible for coordinating closely with UNHCR and other stakeholders working in the camp to ensure presentation of BID during BID panels, building case conferences for complex cases and high risk cases, coordinating 2 way referrals and linkage to other services, capacity building of caseworkers including supervision and coaching of caseworkers and incentive workers. The role will also provide support to case management team on CPIMS+ system in collaboration with the CPIMS+ coordinator and, manager and Specialist. This role will have interface with the children, caregivers as well as partner agencies. In addition, the CMO’s will ensure that refugee children receive timely and appropriate services. The role has overall supervision of case management caseworkers.

Dimensions of the Role

The CMO will provide leadership oversight to the case workers in Nyarugusu camp support both Burundian and Congolese vulnerable children, adolescents and caregivers. The CMO will work in collaboration with other likeminded agencies such as IRC, Save the Children, TRCs/ICRC, DRC, UNICEF, NRC, World Vision, MOHA, UNCHR, Community based structures among others. Key focus areas included implementation of Best Interests  Procedures safeguarding during voluntary repatriation, resettlement, cross boarder FTR among other durable solutions, coordination and provision of alternative family based care,  supervision, coaching and mentorship of case workers, supporting CPIMS+ activities and information sharing and data protection protocol,, coordination and linkage of referrals to other stakeholders in the camp, contributing to quality report development, representation of Plan International, case conferences for complex cases, participation in BID panels among other key responsibilities. The role reports to CPiE Coordinator – Case Management/PSS/CB and has no delegated authority.

Accountabilities

• Responsible for identifying, screening and conducting assessments for un accompanied separated children (UASCs) and OVC
• Ensuring that all identified UASCs are registered into CPIM+ and receives timely gender appropriate and responsive case management services incline with Revised CPMS and other interagency standards and SOPs
• Prepare and submit case records/ documents for case conferencing/ BID panels in close collaboration with UNHCR at field level
• Supporting in analysis of case management caseload, assigning cases to case workers, supervision and coaching and raising complex cases to CPIE specialist and manager for support
• Ensuring close coordination and tracking of children receiving case management including regular follow up as per prioritization and vulnerability criteria
• Work closely with CPIMS+ coordinator to produce weekly and monthly reporting
• Provide technical and management leadership to Case Management Social Workers (case workers)
• Develop work plan and oversee the implementation of case management activities including CPIMS+ activities
• Conduct necessary capacity building to case workers including information sharing and data protection protocol and report any identified bridge to CPIE coordinator/Manager
• Develop capacity building for children, parents and community members to strengthen prevention and protection of vulnerable children and adolescents
• Ensure all staff understand different needs of children and youth and respond appropriately
• Responsible for identifying CPIE needs to support case management team
• Support in implementation of CPIE project activities in collaboration with CPIE coordinator and manager
• Support in collaboration with the specialist, manager and coordinator to disseminate key interagency quality standards such as revised CPMS standards related to Case management, CP, SGBV, VOLREP, CM SOPS etc
• Ensure representation of Plan International in camp cased meeting and support national volunteer and Government social welfare officers assigned to work in Plan International.

Documentation and M&E:

• Support report writing and donor compliance
• Participate in designing and conducting regular assessments and analyses to inform programme design and modifications in collaboration with the MEAL team
• Support in monitor the quality of project activities and support evaluation of the same in collaboration with the MEAL team
• Support in coordinating information sharing and dissemination of articles, case studies, change/success stories and presentations highlighting work in CPiE among your staff teams

Team Management

• In strong linkage with the CPiE coordinator and manager, ensure good communication and coordination with other team members through regular programme coordination meetings at field level
• Ensure effective coordination of referrals internally within Plan such as youth and Education teams as well eternal coordination with other stakeholders to respond to the holistic needs of children and adolescents
• Ensure management case management performance for the case workers and case management incentive workers
• Ensure team building activities are conducted in collaboration with the manager and coordinator for effective staff care and support
• Perform HR related functions such as overseeing the filling of timesheets, development and implementation of leave plans etc. for the case management teams in a timely manner based on Plan International Policies

Representation and advocacy:

• Ensure adherence to local policies and regulations
• Work in close relationship with the government representative another stakeholder at camp level
• Participate in SGBV another camp-based meeting and forums to raise issues affecting children, emerging trends and support required to address the issues
• Maintain regular interaction with other NGOs and UN bodies such as IRC, HelpAge, MSF, TRCS, Save the Children, UNHCR and UNICEF to effectively respond to child related issues affecting children in the camps
• Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Key relationships

The Child Protection in Emergencies Officer will have significant contact with CPiE Specialist, CPIE manager, CP Coordinator, Compliance and Reporting Coordinators and PSS officer etc.

Technical expertise, skills and knowledge

Dealing with Problems:

The position involves resolving a wide range of challenges which occur in managing different people with different background and culture. The position holder will be required to demonstrate attributes such as honest and trustworthy, respectful, possess cultural awareness and sensitivity, be flexible and demonstrate sound work ethics. S/he will demonstrate the ability to solve problems, be creative while providing support.

Skills specific to the post

• Participatory planning and monitoring, Understanding of emergencies with basic technical knowledge of child protection, WASH and EiE
• Proficient in team building and community work
• Use a rights-based approach in child protection
• Good written and oral communication skills in English and Swahili.  Knowledge of French and Kirundi is desirable
• Community mobilization, problem solving skills and interpersonal skills
• Ability to work in a multidisciplinary and multicultural environment
• Proficient in computer skills and ability to work under stress and in stressful environments

Essential

• Bachelor degree in social work, Social Sciences, psychology, or its equivalent
• At least 3-5 years’ experience working in child protection in emergencies,
• Experience with refugees will be an added advantage
• Good knowledge of computer applications
• Must be familiar with the context and sensitivity of accountability programming

Desirable

• Relates to people in a friendly, open and accepting manner
• Timely and accurate in executing his/her duty
• Pays attention to detail
• Critical thinking and strategic planning
• Excellent verbal and written communication skills
• Experience of supervising teams and capacity building
• Plan International’s Values in Practice

We are open and accountable

• Promotes a culture of openness and transparency, including with sponsors and donors.
• Holds self and others accountable to achieve the highest standards of integrity.
• Consistent and fair in the treatment of people.
• Open about mistakes and keen to learn from them.
• Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

• Articulates a clear purpose for staff and sets high expectations.
• Creates a climate of continuous improvement, open to challenge and new ideas.
• Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
• Evidence-based and evaluates effectiveness.
• We work well together
• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

We are inclusive and empowering

• Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
• Builds constructive relationships across Plan International to support our shared goals.
• Develops trusting and ‘win-win’ relationships with funders, partners and communities.
• Engages and works well with others outside the organization to build a better world for girls and all children.

Physical Environment

Typical working at the field with limited stay at the office.

Level of contact with children

High level: Frequent interaction with children

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