Job Opportunity at Sandvik - Service Manager

Full Time

Mwanza

Sandvik

• Continue to manage Field Service and Contracts to ensure all paperwork is completed so that invoices are paid by the clients without delay.
• Meet Budgeted monthly Customer Service UG Sales.
• Meet all Budgeted Financial targets for the Customer Service UG department.
• Meet all other Targets as set by the Segment Customer Service Managers and PLM’s
• Assist SMC Central Africa Management to meet NWC targets
• Monitor the Customer Service requirements in Tanzania and other new areas
• To ensure that the customer service team operates effectively and efficiently and that the sales and profitability targets are achieved.
• To drive team performance through effective and regular performance management and coaching.
• Manage, develop and support the customer service team, within a designated area to implement relevant marketing and sales plan.
• Manage the Maintenance Contracts for Underground Mining.
• Implement any new Maintenance contracts on time.
• Monitor and avoid Contract Creep on Underground Contracts
• Develop training modules as required to address customer needs, and market
• demands.
• Overseeing and managing technical training in accordance with the annual training schedule for both internal and external customers.
• Ensure all areas where SMC Employees are working meet SMC Safety standards and targets
• Drive the Sandvik “Zero Harm” and “Developing a Culture of Consequence” Program

Your Profile

• Diploma or Trade qualification with equivalent technical experience
• 5-10 years’ experience in a business similar role ideally within the construction or mining industry.
• Minimum 5 years’ experience in a mining / technical or sales environment
• Knowledge and understanding of Sandvik as well as customers business
• Intimate knowledge of Sandvik mining products and applications

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