Sunday, 2 February 2020

Job Opportunity at Tanzania Education Network, Advocacy Officer

February 02, 2020

Advocacy Officer  

The Advocacy Officer will be reporting to the Program Manager. S/he will provide support to the development of programs; identify and implement policy advocacy initiatives at national and local levels.

Job Description

Specific duties and responsibilities include:

i.

…

Job Opportunity at Sightsavers, Research Advisor

February 02, 2020
Job Opportunity at Sightsavers, Research Advisor

Research Advisor 

Our vision is of a world where no one is blind from avoidable causes and where visually impaired people participate equally in society. Each year, we improve the lives of millions of people in the poorest parts of

…

Saturday, 1 February 2020

Job Opportunity at Power Providers Company Ltd Tanzania – Technical Sales & Service Officer

February 01, 2020

Position: Technical Sales & Service Officer

Location: Dar es Salaam

Job Summary
Power Providers is currently looking for a Technical Sales & Service Officer. As a Technical Sales & Service Officer you handle incoming sales and project requests and will

…

Job Opportunity at Power Providers Company Ltd Tanzania - Technical Sales & Service Officer

February 01, 2020

Position: Technical Sales & Service Officer

Location: Dar es Salaam

Job Summary
Power Providers is currently looking for a Technical Sales & Service Officer. As a Technical Sales & Service Officer you handle incoming sales and project requests and will also actively find new potential clients for Power Providers.Recommended: 


Job Description
About Power Providers
Power Providers is one of the leading renewable energy providers in Tanzania. Power Providers was established in 2007 in order to develop an energy specific market niche. With over twelve years of experience, a range of internationally recognised best-brand products and a well-established support structure, we are well positioned to offer flexible, reliable energy solutions that are uniquely tailored to the requirements of customers across Tanzania and Eastern Africa.
Power Providers employ skilled professionals who are trained to understand the unique energy needs of each customer we work with, and who specialize in designing and installing specific solutions for each of our clients. In addition, Power Providers employ highly motivated support staff in order to run a smooth operation. All employees at Power Providers strive to create a fun, hard-working, and results-oriented environment. Power Providers aims to be an equal opportunity employer that promotes an inclusive workplace.


The position
The Technical Sales & Service Officer will be part of our sales & marketing team. As a Technical Sales & Service Officer you handle incoming sales and project requests and will also  actively find new potential clients for Power Providers. You will need to have a good technical understanding of the systems we install in order to be able to explain these systems to our clients:
Solar Water Pumping
Solar Power Systems
The job will also involve networking at conferences/events, relationship building and client liaison.

Requirements

  • Power Providers is looking for a Technical Sales & Service Officer with a strong technical aptitude, an established network and experience with B2B sales strategies.
  • At least a bachelor degree in sales, engineering, business or a related field
  • Demonstrable technical experience, expertise and knowledge in water pumping technologies
  • At least 5 years of experience in marketing and/or sales position, ideally B2B
  • Being a natural networker with a good eye for opportunity
  • Experienced and disciplined in the management of a sales portfolio
  • Able to report digitally in a structured and timely manner
  • Extremely good customer service skills and responsiveness
  • Good knowledge and skills in Microsoft Excel / Microsoft WordExcellent spoken and written English


People with the following qualifications get bonus points:

  • An established network of potential clients

Experience/training in:

  • Solar power systems
  • Solar water pumping
  • Excellent spoken and written Swahili
  • A Tanzanian drivers license and two years of driving experience

Benefits
The package which Power Providers offers includes:

  • A salary in line with your qualifications and experience complemented with an attractive bonus scheme
  • A training program combined with on the job learning
  • Working in a enthusiastic, driven and inspiring work environment lunch and medical support

Application

Applicants are invited to submit their application by completing the following two steps:

  • Fill out the application form which is accessible by clicking on the following link: 

https://docs.google.com/forms/d/e/1FAIpQLSdFKNj2z6t56_sRu6yslxZF-vhWkwVNJeNu1Q4c_ogFI9G8CA/viewform

  •  Send an email to info@powerproviders.co.tz with subject “Application Technical Sales & Service Officer”. In your email please attach:

Curriculum Vitae
Cover Letter
Professional certificates
Certificates of service
Driver’s licence
Contact details (including email and phone number) of at least three professional references
Please note that:
All candidates who fill out the application form will receive a response
Applications which are sent by regular mail (post) will not be considered
Applicants who only sent an email (and did not fill out the application form) will not be considered
The deadline for submission is February 6th 2020 at 09:00. Interviews will be scheduled the following weeks.

Job Opportunity at Sightsavers, Research Advisor

February 01, 2020
Job Opportunity at Sightsavers, Research Advisor
Research Advisor 

Our vision is of a world where no one is blind from avoidable causes and where visually impaired people participate equally in society. Each year, we improve the lives of millions of people in the poorest parts of the world. Sightsavers is growing rapidly and offers a great place to work within easy reach of London and Brighton.

Title : Research Advisor

Contract  :  2 year fixed term contract

Office location :  Malawi, Zimbabwe, Zambia, Uganda, Kenya or Tanzania

Salary : Local Terms and Conditions apply

Sightsavers has an opportunity for a motivated and passionate Research Advisor with a strong interest in health and disability research to join its Policy & Strategic Programme Support team. The post holder will work with our global Research team and will be responsible for supporting research and other evidence generating activities within Sightsavers’ health, education and social inclusion programmes in East, Central and Southern Africa (ECSA).

The role is incredibly varied and the post holder will be as comfortable working with programme beneficiaries in the field as they are in formal settings with academic, civil society and government partners. The post-holder will maintain a diverse portfolio of work that spans the research cycle from identification of problems and developing funding applications, conducting research through to dissemination of results for programme, policy and academic purposes.


The ideal candidate will be a self-motivated and driven research professional with excellent technical skills who is now looking for an opportunity for working in an inter-disciplinary environment to gain further practical and field based experience. They will be able to demonstrate their conviction to be involved with hands-on research processes and implementation work in an NGO context and for the right candidate, this role would provide an excellent platform for development.

Candidates must have a postgraduate degree (or equivalent) in public health, epidemiology, statistics, social or behavioral sciences or a related discipline. They will have a good working knowledge of different research methods including both quantitative and qualitative approaches. Candidates with a good knowledge of survey research, including a practical and well-organised approach to the analysis of survey data will be of particular interest.

In addition, international travel for up to 16 weeks a year (often to rural locations) and level IV (fluency-speaking/reading/writing) English ability is required.

This is not an exhaustive list of duties or required professional skills, please read the complete Job

Description for further details

Closing date: 16th February 2020
Interviews: Week commencing 2nd March 2020

How to apply

To apply, and for further details about the role, please download an application pack from http://www.Sightsavers.org/vacancies/

Please be advised that CV’s and Cover Letters will not be considered in the application process.

As an equal opportunities employer we actively encourage applications from all sections of the community.

Qualified people living with a disability are particularly encouraged to apply.

CLICK HERE TO APPLY

Job Opportunity at Ngorongoro Conservation Area, Estate Officer II

February 01, 2020
Job Opportunity at Ngorongoro Conservation Area, Estate Officer II

Estate Officer II 

The Ngorongoro Conservation Area (NCA) was established under National Parks Ordinance CAP. 412 of 1959. This unique area is currently managed by the Ngorongoro Conservation Area Authority (NCAA) pursuant to CAP 284 of 2002. It is under

…

Job Opportunity at Power Providers Company Ltd Tanzania - Technical Sales & Service Officer

February 01, 2020

Position: Technical Sales & Service Officer

Location: Dar es Salaam

Job Summary
Power Providers is currently looking for a Technical Sales & Service Officer. As a Technical Sales & Service Officer you handle incoming sales and project requests and will also actively find new potential clients for Power Providers.Recommended: 


Job Description
About Power Providers
Power Providers is one of the leading renewable energy providers in Tanzania. Power Providers was established in 2007 in order to develop an energy specific market niche. With over twelve years of experience, a range of internationally recognised best-brand products and a well-established support structure, we are well positioned to offer flexible, reliable energy solutions that are uniquely tailored to the requirements of customers across Tanzania and Eastern Africa.
Power Providers employ skilled professionals who are trained to understand the unique energy needs of each customer we work with, and who specialize in designing and installing specific solutions for each of our clients. In addition, Power Providers employ highly motivated support staff in order to run a smooth operation. All employees at Power Providers strive to create a fun, hard-working, and results-oriented environment. Power Providers aims to be an equal opportunity employer that promotes an inclusive workplace.


The position
The Technical Sales & Service Officer will be part of our sales & marketing team. As a Technical Sales & Service Officer you handle incoming sales and project requests and will also  actively find new potential clients for Power Providers. You will need to have a good technical understanding of the systems we install in order to be able to explain these systems to our clients:
Solar Water Pumping
Solar Power Systems
The job will also involve networking at conferences/events, relationship building and client liaison.

Requirements

  • Power Providers is looking for a Technical Sales & Service Officer with a strong technical aptitude, an established network and experience with B2B sales strategies.
  • At least a bachelor degree in sales, engineering, business or a related field
  • Demonstrable technical experience, expertise and knowledge in water pumping technologies
  • At least 5 years of experience in marketing and/or sales position, ideally B2B
  • Being a natural networker with a good eye for opportunity
  • Experienced and disciplined in the management of a sales portfolio
  • Able to report digitally in a structured and timely manner
  • Extremely good customer service skills and responsiveness
  • Good knowledge and skills in Microsoft Excel / Microsoft WordExcellent spoken and written English


People with the following qualifications get bonus points:

  • An established network of potential clients

Experience/training in:

  • Solar power systems
  • Solar water pumping
  • Excellent spoken and written Swahili
  • A Tanzanian drivers license and two years of driving experience

Benefits
The package which Power Providers offers includes:

  • A salary in line with your qualifications and experience complemented with an attractive bonus scheme
  • A training program combined with on the job learning
  • Working in a enthusiastic, driven and inspiring work environment lunch and medical support

Application

Applicants are invited to submit their application by completing the following two steps:

  • Fill out the application form which is accessible by clicking on the following link: 

https://docs.google.com/forms/d/e/1FAIpQLSdFKNj2z6t56_sRu6yslxZF-vhWkwVNJeNu1Q4c_ogFI9G8CA/viewform

  •  Send an email to info@powerproviders.co.tz with subject “Application Technical Sales & Service Officer”. In your email please attach:

Curriculum Vitae
Cover Letter
Professional certificates
Certificates of service
Driver’s licence
Contact details (including email and phone number) of at least three professional references
Please note that:
All candidates who fill out the application form will receive a response
Applications which are sent by regular mail (post) will not be considered
Applicants who only sent an email (and did not fill out the application form) will not be considered
The deadline for submission is February 6th 2020 at 09:00. Interviews will be scheduled the following weeks.

Job Opportunity at Sightsavers, Research Advisor

February 01, 2020
Job Opportunity at Sightsavers, Research Advisor
Research Advisor 

Our vision is of a world where no one is blind from avoidable causes and where visually impaired people participate equally in society. Each year, we improve the lives of millions of people in the poorest parts of the world. Sightsavers is growing rapidly and offers a great place to work within easy reach of London and Brighton.

Title : Research Advisor

Contract  :  2 year fixed term contract

Office location :  Malawi, Zimbabwe, Zambia, Uganda, Kenya or Tanzania

Salary : Local Terms and Conditions apply

Sightsavers has an opportunity for a motivated and passionate Research Advisor with a strong interest in health and disability research to join its Policy & Strategic Programme Support team. The post holder will work with our global Research team and will be responsible for supporting research and other evidence generating activities within Sightsavers’ health, education and social inclusion programmes in East, Central and Southern Africa (ECSA).

The role is incredibly varied and the post holder will be as comfortable working with programme beneficiaries in the field as they are in formal settings with academic, civil society and government partners. The post-holder will maintain a diverse portfolio of work that spans the research cycle from identification of problems and developing funding applications, conducting research through to dissemination of results for programme, policy and academic purposes.


The ideal candidate will be a self-motivated and driven research professional with excellent technical skills who is now looking for an opportunity for working in an inter-disciplinary environment to gain further practical and field based experience. They will be able to demonstrate their conviction to be involved with hands-on research processes and implementation work in an NGO context and for the right candidate, this role would provide an excellent platform for development.

Candidates must have a postgraduate degree (or equivalent) in public health, epidemiology, statistics, social or behavioral sciences or a related discipline. They will have a good working knowledge of different research methods including both quantitative and qualitative approaches. Candidates with a good knowledge of survey research, including a practical and well-organised approach to the analysis of survey data will be of particular interest.

In addition, international travel for up to 16 weeks a year (often to rural locations) and level IV (fluency-speaking/reading/writing) English ability is required.

This is not an exhaustive list of duties or required professional skills, please read the complete Job

Description for further details

Closing date: 16th February 2020
Interviews: Week commencing 2nd March 2020

How to apply

To apply, and for further details about the role, please download an application pack from http://www.Sightsavers.org/vacancies/

Please be advised that CV’s and Cover Letters will not be considered in the application process.

As an equal opportunities employer we actively encourage applications from all sections of the community.

Qualified people living with a disability are particularly encouraged to apply.

CLICK HERE TO APPLY

Job Opportunity at Tanzania Education Network, Advocacy Officer

February 01, 2020
Advocacy Officer  

The Advocacy Officer will be reporting to the Program Manager. S/he will provide support to the development of programs; identify and implement policy advocacy initiatives at national and local levels.

Job Description

Specific duties and responsibilities include:

i. Provide Support to development programs; identify and implement policy advocacy initiatives at local level.

ii. Ensure that local-level policy initiatives in which TEN/MET members engage are informed by micro-level work and support achievement of SD4 &5

iii. Provide support to five thematic areas namely: Early Childhood Development, Learning Environments, Girls Education, Child Protection, Inclusive Education.

iv. Facilitate in building strong alliances and networks of civil society organization at District and National levels for concerted advocacy efforts and greater participation in policy

dialogues including attending local/ national meetings and represent the coalition and providing analytical support for advocacy

v. Coordinate advocacy and policy issues efforts within the organization for sharing with members countrywide.

vi. Ensure documentation and information sharing of key learning within the organization on advocacy initiatives and with other stakeholders.

vii. Develop plans and budgets for advocacy initiatives and mobilize resources

viii. Conduct periodic needs assessment to understand how the network communicates within the field of education and identify opportunities and gaps.

ix. Produce reports of advocacy activities, supporting advocacy goals of the coalition

x. Perform any other tasks assigned to him/her by supervisors


Qualifications and Experience

i. Master’s degree in Mass Communication or Journalism, Masters in Education, Sociology, Business or other a relevant field.

ii. At least 5 years of relevant work experience in the field of policy and advocacy in Education

iii. Exceptional interpersonal, teamwork, and communication skills.

iv. Fluent in English and extensive verbal and written communications experience.

v. Highly proficient in the use of personal computers, specifically word processing, spreadsheet and presentation applications, as well as use of e-mail and internet.


MODE OF APPLICATION: Applications including curriculum vitae, copies of certificates, telephone number and email address should be submitted by email to the following address:

Deadline of Applications: 10th February 2020

The National Coordinator

Tanzania Education Network/Mtandao wa Elimu Tanzania (TEN/MET)

Plot No. 301, House No. 1, Lwehabura Road,

Mikocheni A

P. O. BOX 13547

DAR ES SALAAM

E-mail: recruitment@tenmet.org




Job Opportunity at Ngorongoro Conservation Area, Estate Officer II

February 01, 2020
Job Opportunity at Ngorongoro Conservation Area, Estate Officer II
Estate Officer II 

The Ngorongoro Conservation Area (NCA) was established under National Parks Ordinance CAP. 412 of 1959. This unique area is currently managed by the Ngorongoro Conservation Area Authority (NCAA) pursuant to CAP 284 of 2002. It is under the Ministry of Natural Resources and Tourism.

The main functions of the NCAA are to conserve and develop the natural and cultural heritage resources, to promote tourism in the NCA and promote the interests of indigenous people living in the area.


The Ngorongoro Conservation Area Authority (NCAA) invites applications from qualified Tanzanians to fill the following vacant position:-

ESTATE OFFICER II

Direct Entry Qualifications

Holder of Bachelor Degree in Environmental Engineering, Architecture, Building Economics, Civil Engineering, Electrical Engineering, Land Management and Valuation or equivalent qualification from recognized institution.

Must be   registered as  graduate Engineer/Architecture/Valuer/Quantity   Surveyor   with respective Board.

Duties and responsibilities

  • Ensures maintenance and cleaning of Authority properties and environment.
  • Examines bills of quantities. iii. Prepares work schedules.
  • Prepares budget for maintenance works.
  • Participates in drawing-up short and long term programmes for the general improvement of the landscaping of the campus grounds and drainage systems.
  • Keeps and maintains relevant equipment in good working order.
  • Assists in innovative approaches to conditioning, maintaining, and upgrading the built and un-built environment.
  • Assists in the planning, organising, implementing and controlling of Estate activities and services.
  • Performs any other duties as may be assigned by supervisor.

REMMUNERATION

In accordance to NCAA’s salary scales.


GENERAL CONDITIONS

  • Applicants must be Tanzanian citizens of not more than 30 years of age.
  • Applicants must fill out ALL the necessary forms/fields available at the NCAA recruitment portal (https://ift.tt/31LufiZ).
  • Applicants should apply on the strength of information given in this advertisement.
  • Applicants must attach their certified copies of certificates as required to include; Professional certificates, form IV and VI National Examination Certificates, and Birth Certificate.
  • Attaching copies of form IV and VI results slips and testimonials is strictly not accepted.
  • Certificates from foreign examination bodies for Ordinary level education, should be verified by the National Examination Council of Tanzania (NECTA) and National Council for Technical Education (NACTE).
  • Applicants employed in Public Service should route their application letters through their respective employers.
  • Applicants who have/were retired from Public Service for whatever reasons should not apply.
  • Applicants should indicate three reputable referees with their reliable contacts at referees section on recruitment portal.
  • Applicants with special needs/case (disability) are supposed/advised to indicate on Personal Details section of recruitment portal.
  • A signed hand written application letter should be written in either Swahili or English and addressed to:
Conservation Commissioner,

Ngorongoro Conservation Area Authority,

P O. Box 1, Ngorongoro Crater, ARUSHA.


(Letter should be attached at Attachment Section on NCAA recruitment portal)

Deadline for application is 13th February, 2020.
Only shortlisted candidates will be informed on dates of interview.
Women are highly encouraged to apply.
Successful applicants should attend and pass a three months paramilitary training before signing the employment contract.
Applications must be sent through Recruitment Portal by using the following link, https://recruitment.ncaa.go.tz/ and not otherwise. This address can also be accessed via NCAA website www.ncaa.go.tz Click on “Recruitment Portal”.


JOB ADVERTISEMENT :Deadline  2020-02-13

Issued by Conservation Commissioner

Ngorongoro Conservation Area Authority.

CLICK HERE TO APPLY



Job Opportunity at Tanzania Education Network, Advocacy Officer

February 01, 2020
Advocacy Officer  

The Advocacy Officer will be reporting to the Program Manager. S/he will provide support to the development of programs; identify and implement policy advocacy initiatives at national and local levels.

Job Description

Specific duties and responsibilities include:

i. Provide Support to development programs; identify and implement policy advocacy initiatives at local level.

ii. Ensure that local-level policy initiatives in which TEN/MET members engage are informed by micro-level work and support achievement of SD4 &5

iii. Provide support to five thematic areas namely: Early Childhood Development, Learning Environments, Girls Education, Child Protection, Inclusive Education.

iv. Facilitate in building strong alliances and networks of civil society organization at District and National levels for concerted advocacy efforts and greater participation in policy

dialogues including attending local/ national meetings and represent the coalition and providing analytical support for advocacy

v. Coordinate advocacy and policy issues efforts within the organization for sharing with members countrywide.

vi. Ensure documentation and information sharing of key learning within the organization on advocacy initiatives and with other stakeholders.

vii. Develop plans and budgets for advocacy initiatives and mobilize resources

viii. Conduct periodic needs assessment to understand how the network communicates within the field of education and identify opportunities and gaps.

ix. Produce reports of advocacy activities, supporting advocacy goals of the coalition

x. Perform any other tasks assigned to him/her by supervisors


Qualifications and Experience

i. Master’s degree in Mass Communication or Journalism, Masters in Education, Sociology, Business or other a relevant field.

ii. At least 5 years of relevant work experience in the field of policy and advocacy in Education

iii. Exceptional interpersonal, teamwork, and communication skills.

iv. Fluent in English and extensive verbal and written communications experience.

v. Highly proficient in the use of personal computers, specifically word processing, spreadsheet and presentation applications, as well as use of e-mail and internet.


MODE OF APPLICATION: Applications including curriculum vitae, copies of certificates, telephone number and email address should be submitted by email to the following address:

Deadline of Applications: 10th February 2020

The National Coordinator

Tanzania Education Network/Mtandao wa Elimu Tanzania (TEN/MET)

Plot No. 301, House No. 1, Lwehabura Road,

Mikocheni A

P. O. BOX 13547

DAR ES SALAAM

E-mail: recruitment@tenmet.org


Job Opportunity at Ngorongoro Conservation Area, Estate Officer II

February 01, 2020
Job Opportunity at Ngorongoro Conservation Area, Estate Officer II
Estate Officer II 

The Ngorongoro Conservation Area (NCA) was established under National Parks Ordinance CAP. 412 of 1959. This unique area is currently managed by the Ngorongoro Conservation Area Authority (NCAA) pursuant to CAP 284 of 2002. It is under the Ministry of Natural Resources and Tourism.

The main functions of the NCAA are to conserve and develop the natural and cultural heritage resources, to promote tourism in the NCA and promote the interests of indigenous people living in the area.


The Ngorongoro Conservation Area Authority (NCAA) invites applications from qualified Tanzanians to fill the following vacant position:-

ESTATE OFFICER II

Direct Entry Qualifications

Holder of Bachelor Degree in Environmental Engineering, Architecture, Building Economics, Civil Engineering, Electrical Engineering, Land Management and Valuation or equivalent qualification from recognized institution.

Must be   registered as  graduate Engineer/Architecture/Valuer/Quantity   Surveyor   with respective Board.

Duties and responsibilities

  • Ensures maintenance and cleaning of Authority properties and environment.
  • Examines bills of quantities. iii. Prepares work schedules.
  • Prepares budget for maintenance works.
  • Participates in drawing-up short and long term programmes for the general improvement of the landscaping of the campus grounds and drainage systems.
  • Keeps and maintains relevant equipment in good working order.
  • Assists in innovative approaches to conditioning, maintaining, and upgrading the built and un-built environment.
  • Assists in the planning, organising, implementing and controlling of Estate activities and services.
  • Performs any other duties as may be assigned by supervisor.

REMMUNERATION

In accordance to NCAA’s salary scales.


GENERAL CONDITIONS

  • Applicants must be Tanzanian citizens of not more than 30 years of age.
  • Applicants must fill out ALL the necessary forms/fields available at the NCAA recruitment portal (https://ift.tt/31LufiZ).
  • Applicants should apply on the strength of information given in this advertisement.
  • Applicants must attach their certified copies of certificates as required to include; Professional certificates, form IV and VI National Examination Certificates, and Birth Certificate.
  • Attaching copies of form IV and VI results slips and testimonials is strictly not accepted.
  • Certificates from foreign examination bodies for Ordinary level education, should be verified by the National Examination Council of Tanzania (NECTA) and National Council for Technical Education (NACTE).
  • Applicants employed in Public Service should route their application letters through their respective employers.
  • Applicants who have/were retired from Public Service for whatever reasons should not apply.
  • Applicants should indicate three reputable referees with their reliable contacts at referees section on recruitment portal.
  • Applicants with special needs/case (disability) are supposed/advised to indicate on Personal Details section of recruitment portal.
  • A signed hand written application letter should be written in either Swahili or English and addressed to:
Conservation Commissioner,

Ngorongoro Conservation Area Authority,

P O. Box 1, Ngorongoro Crater, ARUSHA.


(Letter should be attached at Attachment Section on NCAA recruitment portal)

Deadline for application is 13th February, 2020.
Only shortlisted candidates will be informed on dates of interview.
Women are highly encouraged to apply.
Successful applicants should attend and pass a three months paramilitary training before signing the employment contract.
Applications must be sent through Recruitment Portal by using the following link, https://recruitment.ncaa.go.tz/ and not otherwise. This address can also be accessed via NCAA website www.ncaa.go.tz Click on “Recruitment Portal”.


JOB ADVERTISEMENT :Deadline  2020-02-13

Issued by Conservation Commissioner

Ngorongoro Conservation Area Authority.

CLICK HERE TO APPLY

Full Funded | 2020 UNESCO/APCEIU 6th Youth Leadership Workshop on Global Citizenship Education (GCED) in Seoul, Republic of Korea – NAFASI ZA KAZI

February 01, 2020

UNESCO/APCEIU
2020 UNESCO/APCEIU 6th Youth Leadership Workshop on Global Citizenship Education (GCED) in Seoul, Republic of Korea (Fully Funded)
Application Deadline:17 March 2020 (KST 23:59).
The Asia-Pacific Centre of Education for International Understanding (APCEIU) will organize the 6th Youth Leadership

…

Fully Funded | Australia Awards Scholarships Opportunities 2020 – NAFASI ZA KAZI

February 01, 2020

Australia Awards Scholarships
Fully Funded | Australia Awards Scholarships Opportunities 2020 | Apply Now
Scholarship Description:
Australia Awards Scholarships, formerly known as Australian Development Scholarships (ADS), provide opportunities for people from developing countries, particularly those countries located in the Indo-Pacific

…

Job Opportunity at KCB Bank Tanzania Limited – IT Quality Assurance Specialist – NAFASI ZA KAZI

February 01, 2020

Job Title: IT Quality Assurance Specialist

Location  TANZANIA
Organization Name  KCB Bank Tanzania
Department Description Information technology

Brief Description  
Performing quality reviews on business requirements through standardized testing methods and strategies, leading execution of functional and non-functional tests and implementing

…

Job Opportunity at KCB Bank Tanzania Limited – T24 Support Lead – NAFASI ZA KAZI

February 01, 2020

Job Title:  T24 Support Lead

Location  TANZANIA
Organization Name  KCB Bank Tanzania
Department Description Information Technology

Brief Description 
– Responsible for 1st level support of T24, NOBS, Clearing (MIPPS), Internet Banking, Active Directory Users and Mobee application system and responsible

…

Job Opportunity at KCB Bank Tanzania Limited – Database Administrator – NAFASI ZA KAZI

February 01, 2020

Job Title:  Database Administrator

Location  TANZANIA
Organization Name  KCB Bank Tanzania
Department Description Information technology

Brief Description  
Ensure high performance, high availability, integrity and security of database systems within the KCB group entities.

CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK

…

Job Opportunity at WASSHA Inc - Assistant Quality Assurance Analyst

February 01, 2020

JOB TITLE: ASSISTANT QUALITY ASSURANCE ANALYST

Job Summary
We looking for Assistant Quality Assurance Analyst who be assisting in managing our call center.
REPORTING TO: QUALITY ASSURANCE ANALYST
DUTY STATION: DAR ES SALAAM


Assistant Quality Assurance Analyst is responsible for  assessing the quality of the performance of our customer services officers who deal with our existing and potential customers (WASSHA Agents). He/she will monitor inbound and outbound calls and emails responses to assess CSO’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures toward WASSHA agents. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall WASSHA customer’s experience.


DUTIES AND RESPONSIBILITIES

  • Assisting  in  design  of  call  monitoring  formats  and  setting  quality standards; how the call is answered, how well the CSO engaged the agent, how well the CSO used available resources, whether or not the customer's issue was resolved and how the CSO closed the call.
  • Performs call monitoring to CSO in terms of assessing their speed and clarity of diction, product knowledge, objection handling and level of courtesy.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Maintain a thorough knowledge of all WASSHA policies, especially in the event there are changes that affect call-taking performance standards.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Provides constructive feedback to CSO’s, Group Leaders and management.Also provide training for CSOs so they can improve their customer service skills.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Training CSOs on how to stick to the telephone script, branding the call, taking ownership of the call, avoiding dead airtime and closing the call.
  • Perform other duties as assigned.

FOR SCHOLARSHIPS CLICK HERE


KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED

  • Proven experience in Quality Assurance in Call Centre or similar role of not less than 3 years.
  • Bachelor Degree in Computer Science or Information Technology or relevant field.
  • Excellent verbal, written and interpersonal communication skills;
  • Outstanding customer service skills and dedication to providing exceptional customer care;
  • Must be self-motivator and self-starter;
  • Focus on quality and customer service;
  • Exceptional listening and analytical skills;
  • Solid time management skills;
  • Must be able to effectively deal with people at all levels inside and outside of the Company;
  • Creative ability & writing proficiency;
  • Ability  to  multitask  and  successfully  operate  in  a  fast  paced,  team environment;
  • Must adapt well to change and successfully set and adjust priorities as needed;
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)

FOR GOVERNMENT JOBS CLICK HERE

How to Apply

Interested individuals should submit their applications via recruit@tz.wassha.com indicating:
1. Why you think you qualify for this post
2. Current CV, indicating relevant experience based on previous tasks; and skills that you are bringing into the organization.
3. Names and contacts of three referees who have supervised you in your previous working history
Telephone calls will not be entertained

3 Job Opportunities at Alliance One International Tanzania

February 01, 2020

Company:
At Alliance One our purpose is to transform people’s lives so that together we can grow a better world. We are the trusted provider of certified, sustainable and traceable agricultural products and ingredients to businesses and customers. We have

…

New Job Vacancy at Code for Africa (CfA) Tanzania – Python Software Engineer | Deadline: 15th February, 2020

February 01, 2020
…